Client Services

Pleasanton Publishing connect you with the highly qualified client services talent you need to translate your customer’s requests into solutions they will definitely love.

Providing clients or customer with a service is a challenge. Clients or customer want to ensure they are getting the most for their money, while your employees stress over keeping client expectations in check and in-line with their capabilities. Skilled client services talent works as a liaison between both parties through expert customer service and an in-depth understanding of tech to ensure the process stays productive and the final product lives up to expectations. These experts build on the initial scope of the request, interpret requests into deliverable projects, add change orders as needed, and improve the overall client experience which leads to an increase in customer referrals and repeat business from past clients or customer. A qualified Project Manager, for instance, will translate unclear client requests into tangible tasks that fall under the scope of your services.

Services Offered

  • Incident and Problem Resolution
  • Troubleshoot and resolve reported incidents
  • Escalate incidents as necessary

Quality Assurance

  • Ensure that the configured services match the customer’s stated requirements.
  • Validate the enabled services during the certification process.
  • Conduct periodic customer satisfaction surveys

Pleasanton Publishings client’s services is responsible for ensuring the on time delivery of production, post production, facilities and special events services to our clients.

Project Management

Managing graphic design print projects and photo shoots can be a challenge. You’re busy running your day-to-day operations, and it can be hard to concentrate on coordinating the pieces of your latest project. Add in endless details, deadlines, and your own growing to-do list, and you suddenly have more on your plate than you expected.

When it comes to managing creative projects and products, standard project management skills simply aren’t enough. Even the definition and responsibilities of Creative Project Managers or Digital Product Managers differ greatly from team to team and company to company depending on your specific needs. The disruption resulting from new technologies further complicates hiring high-end, creative project management talent as experts are constantly evolving to embrace new technologies, processes, and best practices.

Here’s how Pleasanton Publishing can help:

  • Determine the scope of your design project
  • Set a schedule and then organize for all pieces of the project, including key dates, feedback, content, and printing
  • Gather information and arrange for bids
  • Ensure that all graphic design concepts are approved on time and are ready for delivery to the printer
  • Arrange for mailing and shipping of completed products

Role Responsibility

As a Creative Project Manager you will work with Marketing and Creative leads in International News to design and deliver the international news brand implementation project also working with creative stakeholders to ensure the effective and efficient delivery of multiplatform campaigns on time and o budget.

As an expert in this field you will apply your knowledge to deliver the complete and fit for purpose brand architecture and assets for usage across the business.  You will do this whilst ensuring project plans are designed to achieve objectives and desired outcomes.

Don’t be worried about getting your next project done on time. Pleasanton Publishing Creative is here to help. Your vision, plus my detail work, is what it takes to get things done.


Create the shopping experience you’ve imagined for your Securely Streamline e-commerce and business Payments.

But how do you create the ecommerce website itself?

  • The Prep Work — These are the things you’ll need to do before you start customizing your actual shop
  • The Framework — In this section I’ll help you pick the right theme for your online store
  • The Build — You’ll actually customize and create the ecommerce website in this phase
  • Get Paid — Connect a payments processor to your store and set the right prices

The success of many websites is determined by not only the products offered and how well the website is marketed, but also by the features the website offer both the customer and the website owner. As a business owner, it is important that you have the tools to manage your website and that the administrative features fit with your business processes.

The Most Important Ecommerce Features Include:

  • Content management capabilities
  • Promotion and discount code tools
  • An easy-to-use checkout
  • Search engine optimized code and layout
  • Reporting tools
  • Email marketing integration
  • Multiple payment options (Credit card, PayPal, PO, Terms, etc.)

While the marketplace may be flooded with so-called e-commerce “experts,” truly qualified talent is hard to navigate through. Whether you’re looking for a Demand Ware Developer to better integrate the tech to meet your business goals or a Front-End Developer to modernize and simplify the look of your site, we’ll connect you with the high-end, e-commerce talent you need now.